Art 1- Introduction:
All our sales are subject to our terms and conditions, whether made via our merchant site or our catalog.
Any order placed by a buyer through our distribution channels accepts their regulations, without restriction or reservation.
Art 2- The order contract:
The buyer has the possibility of placing his orders either via our website or by telephone.
The order on our site will only be accepted if the buyer has correctly identified himself.
Our database gives the buyer the opportunity to know the essential characteristics of the item he wishes to order.
The photos are not contractual and in no way bind our company.
Offers are only valid while stocks last.
When a customer has registered his order, it is because he accepts all the general conditions without any reservation as regards the price, product, etc.
All contractual data is recorded on XANTHUS HORSECARE servers and can be viewed by the customer after connecting with his access codes.
Art 3 - Price:
All the prices in force are those which will be concluded when the order is placed. These prices are expressed including VAT throughout the site.
The price of transport is in addition to that of the product and is clearly notified when you order online. The buyer will choose the one that suits him best from the proposed list.
Art 4 - Payment:
When you validate your order, you will be able to choose several online payment methods and all of them are fully secure and encrypted by Ogone and CIC. No data passing through our site.
Unless we advise otherwise, all items purchased are payable in full prior to shipment.
We reserve the right to cancel or suspend an order or delivery in the event of late payment and without notice.
Art 5 - Delivery:
Packages are stored in our warehouse and are shipped every day to Europe depending on the carrier you selected when finalizing your purchase.
Either by express 48H00 throughout Europe, or in 3 to 5 working days by the Belgian post which then redistributes on the French Colissimo service.
All packages that leave our warehouse are checked and in good condition.
It is up to the customer, upon receipt of his package, to make reservations if it is not compliant or has been damaged. For this, he must send a registered complaint to the carrier within 8 days of receipt.
Under no circumstances can we be held responsible for any delays or destruction of the equipment during transport.
Art 6 - Return of goods:
All items you purchased from our site can be returned to us within 14 days, either for an exchange or for a refund.
Returns are at the customer's expense and in the case of a refund, it will only be made after verification of our service.
The item must be re-sent in new condition with its tag and not have been washed or greased.
Upon return and verification of the latter, the refund is made within 10 working days.
If, however, the error was due to our shipping department, then we will assume all the costs of returning and re-shipping the product ordered.
Art 7 - Guarantee:
The articles are subject to a legal guarantee of conformity for goods of 2 years.
In the event of a warranty, the purchaser must always contact our after-sales service either by email or by telephone to set the terms thereof.
As soon as the product is returned and our after-sales service has checked its malfunction. It will be repaired by our service
The return time may vary depending on the manufacturer's time, we can in no way be held responsible for delays caused by the latter.
Art - 8 Liability:
We have, whether in the process of ordering, delivery or other than an obligation of means. We cannot be held liable for problems encountered on the internet, service disruption, presence of viruses.
Orders will be shipped by the carrier you have chosen or offered to you and we cannot be held responsible for the delay thereof.
Any risk related to the product will be transferred to you from the delivery, from the moment the risk is transferred to you, we decline all responsibility in the event of loss or destruction of the Product.
Art - 9 Right of withdrawal:
The Purchaser has a period of fourteen (14) calendar days to cancel or return his order to us, at his expense, the Product (s) he has ordered, without penalty and without indication. pattern.
This period starts from the day after the day of delivery of the order. The Product (s) must be returned if possible in the original packaging to the following address: Equidream SA 36 rue curie 4100 Seraing Belgium. Proof of re-shipment by post or relay must be validated.
If the aforementioned conditions are met, XANTHUS HORSECARE will reimburse the buyer, within ten (10) days from the date of receipt in our warehouse of the package, the sums paid by him, with the exception however of the costs transport costs for shipping and transport costs for returning the products.
Art - 10 Data protection :
Customer order data and information is stored on the XANTHUS HORSECARE server (s). They are always available to the customer who connects to his account with his authentication data.
For more information, please consult our page on personal data protection, which is an integral part of our general conditions.
Art - 11 Applicable law and jurisdiction:
These conditions are concluded between, on the one hand EquiDreeam rue curie 36, 4100 Seraing, Belgium, intra-community VAT number BE 0863 816 771 with the site www.xanthus-horsecare.com and on the other hand the acquiring customer.
All the conditions are subject to Belgian law and in the event of a dispute, Belgian law is applicable and only the courts of Liège in Belgium are competent.